Shipping Info

• Dispatch Time: Most orders are dispatched within 1–4 business days after payment confirmation.
• Internal Logistics: We operate through our own network of warehouses located in different countries. Because each of our locations has its own specific dispatch schedule and shipping courier, delivery timing may vary. The exact shipping date also depends on the total volume of orders accumulated at each location.
• Tracking Updates: Once your package is on its way, please allow 2–4 business days for the tracking number to be updated and provided to you.
• Discretion & Stealth: Regardless of which of our warehouses ships your order, all items are packaged with maximum stealth and shipped discreetly to protect your privacy.

Delivery times are estimates based on our statistics (80%+ arrive within 14 business days). Please note these are not guaranteed timeframes:

• USA & North America: 3-7 days days.
• Europe: 3-10 days (Slovakia, Hungary, and Italy may take up to 30 days).
• South America: 14–30 days.
• Australia & Asia: 21–30 days.
• Africa: Up to 30 days.

We provide a reshipment guarantee in the following cases:

1. Damaged Products: Send high-quality photos of the broken vials or ampoules immediately upon arrival.
2. Lost Orders: If 8 weeks (2 months) pass without delivery, provide an official confirmation from your post office stating that no parcel was received for your name and tracking number.
3. Customs Seizure: Provide a clear photo of the official seizure letter (stamped and dated) showing the list of confiscated goods and your name.

Note: Reshipped orders are sent only to a new, different address to ensure successful delivery. 

• Incorrect Info: We are not responsible for orders lost due to incorrect addresses or names provided at checkout.
• Unclaimed Packages: If you do not pick up your order within 7 days, it will be returned. Due to the high-risk nature of these products, they do NOT return to our warehouse. Unclaimed packages are considered lost and will not be refunded or reshipped.
• Proactive Tracking: If you haven’t received a notice within 10–12 days of shipping, please contact your local post office.