Question 1

How Do I Place An Order ?

Accepted Answer

To place an order, follow these steps:
1. Choose your desired products and add them to cart.
2. Access the shopping cart and proceed to "Check out".
3. Place the order following the default steps.
4. After the order has been placed, check the email in your INBOX and SPAM. Most of the time, the email with the placed order ends up in spam.

Question 2

How Do I Pay For My Order ?

Accepted Answer

For security reasons, any payment details for any type of payment are sent by email to each individual customer. In this sense, we strongly ask you once again that after placing the order, check INBOX and SPAM to find our email.

Question 3

How Do You Ship Orders ?

Accepted Answer

We ship our products practically all over the world with small exceptions for some countries (see delivery terms and conditions). All packages are shipped very discreetly. The products are packed with care to minimize the risks related to crossing borders. We never indicate the name of our company or other keywords related to the respective domain on the shipped packages. We never send parcels larger than those allowed in order not to cause unnecessary suspicions. If an order is too large, then we divide it into 2 smaller parcels, without to charge an shipping cost extra.

Question 4

How Long Do You Process And Ship An Order ?

Accepted Answer

We have several warehouses from where we ship. All warehouses are located in different countries and each of them has its own shipping schedule. As a rule, we ship once every 2 days from all warehouses except Warehouse International 1. From this warehouse we only ship once a week.

Question 5

How Long Time I Get My Order ?

Accepted Answer

All orders are shipped from European countries, except products from Warehouse India. Consequently, the delivery time to all regions is different.

The usual delivery time is: - to EU countries 5-7 business days

- to the UK 7-10 business days

- to the USA, Canada 10-14 business days

- to Asia and Australia 10-20 business days

From Warehouse India delivery to any country take around 17-14 business days.

Question 6

Do I Get A Track Number For My Order ?

Accepted Answer

Yes, we always provide track numbers for our shipped orders.

For orders shipped from Warehouse International 1 we provide track number once a week for all customers. We provide the tracking numbers in the week following the one in which the order was processed and shipped.

For orders shipped from any other warehouse except WH International 1 we provide track number in 2-3 days after the order is shipped.

Question 7

How To Contact You If I Have Other Questions ?

Accepted Answer

You can contact us:

- On the Contact page in the Contact Form. After sending the message, check your email in INBOX and SPAM. We don't have a predetermined response time, but we do it as soon as we see your email.

- On the website chat.

- On Telegram. See the Telegram icon at the top of the site.

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